Welcome to the Free User Relations Center! We have tried our best to make browsing this new FAQ as simple as possible and to make the information contained within clear and pertinent. We certainly hope you find this FAQ useful.

Select your offer (FTTH, Freebox, 50 Hours or Open Access) by clicking on the sidebar to the left. Depending on the offer you select, different tabs will appear across the top of the page, underneath the site "search" box. Moving the mouse pointer over the different tabs will display drop-down menus with different sub-categories. Clicking on these sub-categories will display a list of individual pages (called "slides") within the sub-category. Finally, click on the individual entry that corresponds to the desired information that interests you, to access the slide dealing with that subject.

Within individual slides, you may see a picture or illustration on the right-hand side of the screen. If you position your mouse pointer near the sides of the picture or illustration, you will notice gray arrows that appear on the picture, pointing to the left and right. This means that several images are available for this slide, usually illustrating a step by step process, with each individual picture corresponding to one of the steps in the process.
Just click on the gray left and right arrows to see all the pictures associated with a specific slide.

It may be that a slide is comprised of several pages. In this case, arrows will appear at the bottom of the page, permitting easy navigation within the slide.

Click Suivant for a tutorial explaining the above points.